Privacy Policy of Colonial Village

Effective Date: 8th March 2025

At Colonial Village, we are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and protect your personal information. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that is necessary for the provision of our services. The types of personal information we collect include:

• Personal Identification Information: Name, email address, phone number, postal address, government-issued identification (for check-in purposes), etc.

• Payment Information: Credit card details or other payment information when you book accommodation or services.

• Usage Data: Information about how you interact with our website or services, including IP address, browser type, operating system, and browsing patterns.

• Booking Information: Reservation details, check-in/check-out dates, special requests, etc.

• Location Data: When using certain services, we may collect location data (e.g., during check-in or when using GPS features).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process bookings, reservations, and provide the services you request.

• To communicate with you regarding your bookings, special promotions, updates, and other offers.

• To improve our website, services, and customer support.

• To comply with legal obligations, such as public health orders or safety and security regulations.

• To send you marketing communications (only if you have opted in).

• To prevent fraud, ensure safety, and protect the rights of our guests, employees, and property.

We will not use your personal information for any purpose other than the one it was collected for, unless you have given explicit consent.

3. How We Protect Your Information

We take the protection of your personal information seriously. We implement reasonable and appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to protect your personal information, but we cannot guarantee its absolute security.

4. Sharing Your Information

We may disclose your personal information to third parties in the following cases:

• Service Providers: We may share your data with trusted third-party service providers who help us operate our services (e.g., payment processors, booking platforms, cleaning services).

• Legal Obligations: We may disclose your information if required by law or when required to comply with a court order or other legal obligations.

• Business Transfers: If Colonial Village Resort is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• Overseas Disclosure: In the event that your personal information is transferred outside Australia, we will take steps to ensure the recipient complies with Australian privacy laws or the equivalent level of protection.

5. Your Rights and Choices

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.

• Correct any inaccurate or incomplete information we hold about you.

• Delete or request the deletion of your personal information (subject to certain legal exceptions).

• Opt-Out of marketing communications at any time by using the opt-out mechanism in our emails or contacting us directly.

• Request Data Portability, if applicable.

To exercise any of these rights, please contact us at the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, personalize content, and analyze site traffic. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use some features of our website.

7. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we discover that we have collected personal information from a child under 16, we will take steps to delete that information.

8. Notifiable Data Breaches

In the event of a data breach that is likely to cause serious harm to you or others, Colonial Village Resort is required by law to notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational, legal, or regulatory reasons. Any changes will be posted on this page, with the revised version noting the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Colonial Village Resort
820 Boat Harbour Drive Urangan, Qld 4655
Email: herveybay@bigpond.com
Phone: 07 4125 1844

Last Updated March 2025